Privacy & data
This policy explains how eHairPOS collects, uses, stores and protects data, and how you can exercise your own data rights. Please read it in full before using the service.
Last updated: 5 November 2026
This policy applies to the eHairPOS website (www.ehairpos.com), the eHairPOS, eHairBOSS and eHairGO apps, and the related cloud salon-management services (together, “the Service”).
The Service is provided to businesses such as hair salons, barbershops, studios and salon chains. By using the Service you confirm that you have read and understood how we handle data.
eHairPOS builds and operates the Service and is the data controller for website traffic data and platform operational data.
Customer records that a salon creates in the Service (name, contact details, hair history, wallet balance, visit history) are collected for purposes the salon itself decides, so the salon is the data controller towards its customers. We act as a processor handling that data on the salon's instructions and under this policy.
Customers with questions about their own data (for example a wallet balance, a visit record, or whether to stop notifications) should contact the salon first; we support the salon within the statutory time limits.
We collect only what the features need, in four categories:
We never sell, rent or hand salon or customer data to third parties for advertising.
We disclose data only in the following cases:
Backups are rotated on a fixed schedule, so deletion requests take full effect once the backup cycle completes.
Using the contact channels at the end of this policy, you can ask us to:
Website and platform data: we act within 30 days of confirming your identity and explain any refusal.
Records a salon holds about you: ask that salon, which decides based on its own arrangement with you; we can help it retrieve or delete the matching records.
To protect other users, we may first ask you to prove your identity or your link to the data.
The Service runs on cloud infrastructure, so data may be stored or processed in data centres chosen by our providers, including locations outside Taiwan.
Where Apple services are used (app distribution, push notifications), Apple processes that data under its own privacy policy.
For cross-border processing we require providers by contract to offer protection comparable to this policy.
The website uses necessary cookies and browser local storage to keep forms secure, remember your language and store your consent choices; analytics and marketing items only run after you agree.
The full list, purposes and lifetimes are in the Cookie Policy & Usage Notice, and you can change your choices at any time from “Cookie settings” in the footer.
The Service is a business tool and we do not knowingly collect data from anyone under 16. If we learn such data was collected without a parent or guardian's consent, we delete it promptly.
We may update this policy as features, laws or providers change; the new “Last updated” date appears on this page.
If a change affects the purposes of collection or your rights in a material way, we give advance notice in the app, by email or with a notice on the website.
Questions about this policy, how we handle data, or your rights? Reach us through any channel below; we reply within 30 days of confirming your identity.
